Privacy Policy

Modern Heat Home Solutions Ltd

Last updated: 07/03/2026

Modern Heat Home Solutions Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or contact us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Modern Heat Home Solutions Ltd provides plumbing and heating services across Devon and surrounding areas.

Contact Details:

Modern Heat Home Solutions Ltd
Devon, United Kingdom
Phone: 07903157073
Email: modernheatsolutions@gmail.com

If you have any questions about this Privacy Policy, please contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information

• Name
• Phone number
• Email address
• Address (if required for service work)

Website Usage Information

• IP address
• Browser type
• Pages visited
• Time spent on pages

This information may be collected through website forms, emails, phone calls, or analytics tools.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotations
• Deliver plumbing and heating services
• Communicate regarding appointments or services
• Improve our website and services

We will only use your information where we have a lawful basis to do so.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing personal data:

Contractual necessity
To provide services you have requested.

Legitimate interests
To operate and improve our business and services.

Consent
Where you voluntarily provide information via contact forms or enquiries.

5. Sharing Your Information

We do not sell or rent personal data to third parties.

Your information may be shared with:

• Service providers assisting with website hosting or maintenance
• Professional advisers where required
• Legal authorities if required by law

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

However, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal and regulatory requirements
• Resolve disputes

When information is no longer required, it will be securely deleted.

8. Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to processing
• Request transfer of your data

To exercise these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve user experience and analyse website performance.

Cookies are small files stored on your device that help us understand how visitors use our website.

You can control or disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Modern Heat Home Solutions Ltd
Phone: 07903157073
Email: modernheatsolutions@gmail.com